Dr Shalini Chandra (Associate Professor – Information Technology, SP Jain School of Global Management) wrote an article for Forbes discussing four strategies that organisations can employ to go beyond the instrumental efficiency of conversational AI. In the article, Dr Chandra discusses the importance of incorporating human-like competencies into conversational AI agents, such as chatbots, to foster user engagement and trust.
Topics: SP Jain in the News, Faculty in the News